Delivery Information

Do you put my logs away?

As it is a kerbside delivery via our pallet network delivery partner delivery is usually to a location as close to the property as the driver can access however if the terrain is suitable the crate can often be wheeled right into a garage or level area to suit.

Do I need to be in to accept deliveries?

It is best that someone is in to accept the deliveries if possible especially if you want the pallet wheeled to a particular location however we can ask the couriers to leave deliveries in a safe place identified by the customer.

Important Restrictions to consider:
We use tail-lift delivery vehicles and pallet trucks to move the pallets. Pallet trucks can only be used on firm, level ground such as concrete, tarmac or monoblock. We cannot use them on loose gravel or slopes so an alternative location will need to be identified.

Terrain must be relatively level to operate the tail-lift. This should be considered for sites on a slope as it may be too dangerous to unload the vehicle on certain slopes.

If either of the above apply to your property please contact us before placing an order. For deliveries with restricted access please consider our netted products which may be easier for you to move by hand if required.

WHAT VEHICLES WILL YOU USE?

LOCAL DELIVERIES can be made with small van to Stirling, Clackmannanshire, West Fife, and Falkirk Areas if requested.

 

ALL OTHER DELIVERIES 

Unless requested all deliveries of our premium quality Kiln Dried logs and Briquette crates are via our partner distribution network. Vehicles will usually be delivery trucks with a tail-lift so that pallets can be lowered by the driver. The largest size is usually an 18 tonne lorry up to 13m long (similar to most bin lorries) however we have requested a 7.5 tonne vehicle be used for our deliveries where one is available. If you need the smaller vehicle please request when ordering or when the delivery is being scheduled.